On July 5, 2011 Symantec Endpoint Protection 11.x and Symantec Endpoint Protection Small Business Edition 12.0 reached End-of-Life and have currently been running in Limited Support. If you are still on these older product versions, we strongly encourage you to upgrade to version 12.1 free of charge as part of your maintenance/support subscription.
Versions 11.x and 12.0 of Symantec Endpoint Protection will move to partial support on January 5, 2014 and on January 5, 2015. Any customers on these product versions will stop receiving technical support, including fixes, patches, workarounds, maintenance packs, and content updates.
To ensure all Symantec Endpoint Protection customers maintain the most advanced protection available, this notification is sent to ALL customers on ANY version of Symantec Endpoint Protection. We encourage you to upgrade all Symantec Endpoint Protection clients in your environment and use the full protection technologies available in version 12.1.
Powered by Insight, Symantec Endpoint Protection 12.1 provides fast, powerful defense-in-depth security technologies for endpoints. It offers advanced defenses against known and unknown threats for both physical and virtual systems and is as easy to roll out as a standard Release Update.
Symantec recently released version 12.1.4 of Symantec Endpoint Protection, which includes support for Windows 8.1 and Mac OS X 10.9, Mac IPS and enhanced management. Upgrade today by downloading Symantec Endpoint Protection 12.1.4 from .
For helpful tips, tricks and links for upgrading and optimizing Symantec Endpoint Protection 12.1, visit one of the following sites:
Still running version 11.x or 12.0? Visit:
Already using version 12.1? Visit:
End of Limited Support: On January 5, 2014, these products will transition from Limited Support to Partial Support. Our technical support engineers may provide you with known fixes/patches/workarounds, existing maintenance packs or information from our in response to requests for assistance. As a courtesy, Symantec will continue to provide content updates and definitions for versions 11.x and 12.0 during this time. For details, see . Customers are encouraged to have COMPLETED, or be well on their way toward completing the migration of all clients to version 12.1. Best practices for migrating can be found .
End of Support Life: January 5, 2015 marks the official end of the product life cycle for versions 11.x and 12.0 of Symantec Endpoint Protection. As of this date, Symantec will cease providing any and all levels of standard or partial support, including content updates and virus definitions, for these versions of the products.
Symantec Endpoint Protection 12.1 includes in-product licensing, allowing you to use the on the Symantec Endpoint Protection Manager (link available on the Home Page or from the Admin page) to activate your license(s). You will only need serial numbers to complete the process.
The following serial number(s) may be used to activate your product:
Additional Resources
For more information regarding the services provided through Support, please refer to the Symantec Enterprise Technical Support Policy at the link below or contact your Symantec Account Manager.
We also recommend that you periodically check our website for End-of-Life and End-of-Support-Life information for your specific Licensed Software:
How to get more information
Symantec is committed to helping customers achieve success with their Symantec solutions. If you have any questions regarding this notice, please contact your Symantec Partner or your Symantec Corporation Account Manager.